Privacy Policy from Arccafe

At Arccafe, located at Maiden Lane, London, London, City of, NW1 9TZ, we are dedicated to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our site, use our online ordering services, or engage with us in connection with our coffee shop services, including espresso drinks, artisanal teas, freshly baked pastries, light lunch options, specialty coffee beans, and our co-working space.

1. Information We Collect

We collect various types of information in connection with the services we provide, which can be broadly categorised as follows:

• Personal Data You Provide Directly: This includes information you provide when placing an online order (e.g., name, delivery address, phone number, email address), creating an account, signing up for newsletters, making reservations for our co-working space, or contacting us through our site. This may include your payment information if you opt to save it for future transactions (though actual card details are typically processed by a secure third-party payment gateway).
• Transaction Data: Details about the products and services you have purchased from us, including order history and payment methods used.
• Technical Data: Information about your device and how you access our online platform, such as your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site.
• Usage Data: Information about how you use our site, products, and services, such as pages viewed, time spent on pages, and navigation paths.
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Manage Our Services: Fulfilling online orders, processing payments, managing your account, and providing customer support.
• To Improve Our Online Platform: Understanding how our site is used to enhance user experience, improve functionality, and develop new features related to our menu, online ordering, and event promotion.
• For Marketing and Promotions: Sending you updates about our menu, special offers, events, and promotions, based on your communication preferences. You can opt-out of marketing communications at any time.
• For Security and Fraud Prevention: Protecting our site and users from fraudulent activities and ensuring the security of our online platform.
• To Comply with Legal Obligations: Meeting our legal and regulatory requirements.

3. Sharing Your Information

We may share your personal data with third parties in the following circumstances:

• Service Providers: We work with trusted third-party service providers who assist us in operating our business, such as payment processors, delivery services, website hosting, and analytics providers. These providers only have access to the personal data necessary to perform their functions and are obligated to maintain its confidentiality.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction.
• With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. We regularly review our security procedures to consider new technologies and methods to ensure the ongoing security of your data. However, no internet transmission or electronic storage is entirely secure, so we cannot guarantee absolute security.

5. Your Rights

Under applicable data protection laws, including the GDPR, you have certain rights concerning your personal data:

• Right to Access: You have the right to request copies of your personal data held by us.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided below.

6. Cookies

Our online platform uses cookies to enhance your browsing experience, provide online ordering functionality, and analyse site traffic. You can manage your cookie preferences through your browser settings. Please refer to our separate Cookie Policy for more detailed information.

7. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the new policy on our site. Your continued use of our services after such modifications will constitute your acknowledgment of the modified Privacy Policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

We are committed to resolving any complaints about our collection or use of your personal data. If you feel that we have not addressed your concerns satisfactorily, you may have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.